Booking reference: QQQKWP Like many people our flights were cancelled by Fiji Airways due to our countries boarders being closed because of Covid 19. I have filed multiple cancellation forms, one on the 23rd March (3 days prior to our original departure) and again yesterday 30th April and am yet to still receive any form of response. The airline have let us know that we can receive a refund for these flights but have said it's up to Jetabroad to process this. I understand that you would have been inundated with many cancellations but so have every other airline and I have received responses and refunds/credit from them almost immediately. Not having any way of contacting your organisation other than online forms is a terrible customer experience. Can someone please contact me regarding how we can get our 5 flights refunded.