Here is my in store experience @ the Barbara Jordan location in Austin, TX- also had a similar experience years ago at the Georgetown location-which I will never return to. I am thinking about never returning to Petsmart all together, returning recently purchased merchandise and buying it elsewhere. I was in this location yesterday conducting a meet and greet with a potential adopter for a non-profit dog rescue in Austin. I have been in animal rescue for over 20 years and I have conducted numerous meet and greets as well as finalized many adoptions within Petsmart stores all over Texas. We also hold our meet and greet events at Petsmart locations when we are not experiencing a pandemic. I was under the impression that Petsmart was a partner in animal rescue. That was NOT how I was treated yesterday, and that is NOT how these potential adopters were treated-nor were our rescue dogs. My foster dog clearly had an "ADOPT ME" harness and leash on, this nice couple and I were in the cat section of the store-where there is NO dog traffic, not much traffic at all actually-we were not disturbing or bothering anyone, nor were we impeding anyone from shopping. the associate asked if we needed help with a perturbedattitude, more than twice, we explained what we were doing, she asked if I asked the manager?! I am not an employee, I am not working for a company conducting business in the store (which I have also done as a dog food demo rep before, in many a PetSmart location), and I am not a child who needs to ask permission in order to meet people in a public, supposedly dog friendly place, where I spend hundreds of dollars a month! She said we were loitering! I have never been in such a hurry to leave somewhere in my life, I felt extremely unwelcome, disrespected and absolutely appalled at how they treated us. We went to Petco and finished our rescue efforts and spent our Money there instead, I will make sure to continue doing so. User's recommendation: Spend your money at a retailer that Actually supports Animal rescue-like PETCO.