1 Jan, 2018 → by ClaimboUser810360
Never go to SW to buy sporting goods

1

I bought a pair of POlaroid Sunglasses from sportsmans warehouse 3 weeks ago. Upon closer inspection on 19 March, I noticed 2 bubbles forming n the side of the frame, I thought they may be dirt so I scratched them to see if the were dirt and the paint peeled off. Since the glasses were so new I returned to the store to see what could be done about this. I spoke to a lady who told me that ultimately I needed to speak with the manager but that in the end I would need to leave the glasses there for the Polaroid rep to come look at. I said this would not be possible and reitereated this to the manager as I work in the sun 6 days a weeek and cannot go without sunglasses. He then arroagantly told me that I should then just buy another pair of glasses from them while I wait for my original glasses to be looked at. I was shocked as the glasses cost almost R600 and I cannot afford to simply buy another pair. the manager then became very aggressive towards my complaint and would not even take my details or even offer to contact the rep then and there to resolve the problem, he was more than happy to see me leave unhappy. It is DISGUSTING and shocking. Never go to SW to buy sporting goods!!!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Sportsman's Warehouse you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.