Had appt for muffler quote dropped car day before 7:30 appt waited til 9:30 call get status no news called again 10 trying plan day no car manager so rude and no update car not in yet, called 11:30 manager yelled and screened at me said they had call out was behind and told me if I dont like it get car now and hung up on me !!!!! I called back now Im upset maybe guy having bad day but no excuse for this behavior I told him needed answer so plan day no car needed car fixed ! Had beg him look at car call with a quote and he did they fixed car did good job but this manager needs to change attitude User's recommendation: Be aware this guy is a nut.