Update by user Jan 15, 2019 This was a long up hill fight BUT after working with the corporate reps I finally got what my wife and I think is a very fair restitution. They were very fair in correcting out grievances and tried to make it right by us. At this point in time we think that Colonial went the extra mile to fix our concerns. I we want to thank them for it. We have changed our rating from a 1 star to a 4 and 5 star. And we want to thank the people that helped us out to make this right. We think we BOTH learned from the experience and it will make for a very good company. I would recommend them for a new generator now Update by user Nov 17, 2018 this purr loined purchase is so far a total flop! We were NEVER informed that Colonial Generator of Sanford Florida can not repair or maintain our generator. They do not have the factory trained personnel!!! WE PURCHASED A SERVICE AGREEMENT FOR 10 YEARS BUT IN ORDER TO USE IT WE HAVE BEEN INFORMED THAT COLONIAL WOULD HAVE TO CONTACT CUMMINGS/ONAN AND SUPPLY THEM WITH A PRE-APPROVED CREDIT CARD. The generator has now failed time after time during start up. Colonial gave up on the start and had to call in the professionals from Cummins/Onan service department. Cummins did get the generator to start with some minor adjustments BUT as soon as it started it switched off our house power AND locked it up so that the generator was feeding BACK INTO THE GRID and would not shut off. When we finally get the generator to shut off by starving it of fuel we could not get the transfer switch to accept the city power for almost 30 minutes. After much more trouble shooting it is the ENTIRE TRANSFER that is at fault. (yes the one that was installed by Colonial Generators) now we are waiting for the replacement part to arrive from CUMMINGS/ONAN and them to come back out and repair it THEN AND ONLY THEN can Colonial Generator come out as finish the set up and testing As far as any repayment for things WE had to hire other companies to do ($4897, attorney $2000 to date) NOT a single demand has been answered or phone calls answered. We have now found out to sue them we will have to hire an additional attorney in King of Prussia where their corporate office is and we have NO problem doing that at all because they are going to have to pay a whole lot more than the $17000 we have paid to Colonial so far. We have been informed it is likely we will get the $17000 plus costs and travel and fees. They (Colonial) have never presented us a total bill showing all costs and refuse to do so. STAY AWAY FROM THIS COMPANY AS FAR AS YOU CAN THEY ARE AS BIG OF A DEN OF THIEVES AND LAIRS AS YOU WILL FIND. The have no respect for the customer and lack proper knowledge of the products they sell Original review posted by user Oct 18, 2018 You will find my last 2 reviews and showing this company and how poor they are with jobs and customers. This is the 3rd complaint I have with them as a follow up. I am still waiting for the Generator to be installed and finished as written up by contract June 2018, The job gas failed inspections 4 times now and is RED FLAGGED with money due. to the county for the permit to be cleared. On Thursday October 4th I was called by the Generator "regional rep" asking "what kind of jerk is the county inspector?" "he keeps failing the inspections""I am going to call him in the morning and set a meeting with myself so I can see what his problem is" Well that meeting has never happened to this date of October 18, 2018.the reason for the red tag is pretty plain as listed on the sheet. 1) They have failed to remove their propane contractor that failed to show 5 times and I had to fire 2) They have failed to change the scope of the permit to natural gas from propane 3) They have failed to install county required safety tags showing there is a generator in line and will auto start of house power is cut off. 4) They have failed to provide a way for the county inspector to check the in ground power wiring. 5) they have failed to pay permit fees for the red flag I gave them until this Monday October 22, to have the job corrected and red tag removed. They just texted my wife 2 times asking her for my phone number of which she replied 2 times. This is nothing but a run around game with them now. Further more I am at a total stand still with the county and hooking up the gas line (on hold for 10 days now) until Shawn for Colonial Generator corrects the problems Shawns personal number is {{Redacted}} feel free to call him