on 4/20/17 I Edgar Anderson placed a call to the maintenance department to complain about my air conditioning unit not working. The person that i spoke with took all of the information and stated that someone would give me a call. On 4/21/17 i did receive a call and they stated that someone would be out to check the unit. Around one o'clock i did get a visit from an AC company the young man checked out the unit and changed a couple of things on the unit and then he noticed that the unit wasn't charging up and after doing a little bit more of an investigation he found that there was a kink in the copper pipe. That is why the freon wasn't reaching the unit. I have been living here at 6535 Manitoba St in Fort Worth Texas for over a year and right now i am highly disappointed it has now been a week today with no heat or any air conditioning i am told that i am a valued resident and right now i don't feel that way. In the meantime my family and i are suffering i have paid my rent on time and this is how you treat a good tenant. I really need the work that was started to get completed and for the inconvenience there should be some sort of restitution for this inconvenience. I hope this matter can get rectified real soon. Thank you