I purchased a computer from Newegg in December 2016. I also purchased an extended/accidental warranty from them for $175. The computer stopped working in March, 2017. I contacted Newegg and the service rep, Martina L, said: “The Newegg return period for this item is 30 days from the original invoice date. I apologize, this item is passed the return period. You can take advantage of your end user warranty by contacting the manufacturer for a replacement. Their phone number is [protected]. If they refuse to help you, please contact us back with reference number or case number from manufacturer.   I apologize; we cannot accept this return. If we did it would be a complete loss to our company. We recommend taking advantage of your end user warranty with the product manufacturer. I am certain they will take good care of you and if you do run into any trouble, just let us know. This is also for your reference: http://us.msi.com/service/SupportIndex/ & http://us.msi.com/“ I contacted MSI. They tried to diagnose the problem over the phone but they were not able to do this. They said I needed to ship the item back to them and gave me RMA NRW17011681. They also advised me that I would be responsible for any damages incurred during shipping. I took the item to the UPS store and shipped it back to MSI. It cost me $120 because of the insurance. I opted for the insurance because I would be responsible for any damages during shipping. MSI received the laptop, inspected it, and Grace Liao said that it would cost $320 to fix the problem. They said the problem was: “The LCD has internal cracks that caused it to leak inside. This is not functional failures. These type of damages is when excess pressure was applied on screen itself. That is what we mean by it was induced damages.” There would have been no way for me to know whether these damages would have been a manufacturers defect or accidental damage. I called Newegg (like Martina said in the first email) and spoke to Ramon L DeLuna. I spoke with him for about 30 minutes. He said they would take care of the issue and he would contact me again later that week. I was never contacted, so I called Newegg back the following weekend. This time, they said there was nothing they could do to remedy the issue. But they did offer to refund me the shipping cost to MSI which was $120. They said that this is more than any other retailer would have done. I disagreed and said other retailers I’ve purchased from (Dell, Apple, BestBuy, Amazon, etc) would have replaced the item by now. I contacted the extended warranty company online. According to the FAQ online, there's supposed to be a button next to my warranty that lets me start a claim. There is no such button. I had to call them on the phone. They said they would ship a box to me and that I had to ship the computer back to them. I've told MSI that I need them to ship the computer back to me. I’m now waiting on MSI to get back to me with the next steps. This has been over a month and my son does not have his computer. I also filled out an online review on Newegg.com. They would not post it on their website because the review had to do with Newegg customer service. They said they only post reviews about the items they sell. I feel this is very deceptive. Here are the specific reference numbers for my issue: Sales Order Number: [protected] Item Number: N82E16834154292 MSI Reference Number: NRW17011681 CID K1607N0031036 RMA: NRW17011681