On Oct 19th I emailed Cenlar's form for release of liability executed by all parties to: [protected]@loanadministration.com and received an automated email response with the time frame for response. I have made six follow up phone calls to Cenlar customer service to inquire as to the status of the application. I received an email response from Kristian Ducot with Cenlar customer service on Nov 6th stating she would follow up with me by phone or email on Monday, Nov 9th. I have called Ms. Ducot 6 times in the last 7 days and left a voice mail message to please call. Nov 13th @ 5:28pm, Kimberley with Cenlar advised that a supervisor would be calling me. It is now a new day and still no phone call or email from Cenlar.