I have a mortgage with LoanCare which has a balance of about fifty thousand. I've been trying to this pay off but every time I send a payment in clearly marked principal reduction they apply it to being a regular payment which is escrowing for taxes and insurance and interest it is blatantly illegal to collect interest in advance. Why are they acting in defiance of the customer's request to be principal reduction only! Interest on that money is not due yet I tried to get this straightened out but just get an electronic merry go round, and when I finally got through to them their representative hung up. Very poor customer service with New Rez and apparently there's no way to make a payment and have them actually take it as principal reduction. All other regularly scheduled monthly payments are made electronically as they have been for the last several years as I very clearly mentioned in my principal reduction payments! When you try to contact them and get the endless electronic merry go round. Kim Rowland User's recommendation: Always check your balance with new res as they miss apply funds !