I purchased the mind valley yearly membership on December 25, 2020. I purchased it via app to participate with lifebook online. My purchase was completed and when I returned to the course it still said purchase. I looked around and tried to add another program and it again is asking me to purchase. When I press confirm subscription it tells me I am already subscribed. I'm concerned about two things: 1) I purchased the membership to start my journey with life book online. After my purchase and being unable to access any programs I went to the support section and found out that it's not included. 2) 499.99 is a hefty price for a membership with an app. Yes, I do see value in the product but as a customer I am very disappointed that I can't use what initially sold me without an extra purchase & I can't use the app at all! When I initially signed up for mind valley full access it did not say that life book online was not included. I read the description in entirety and no where did it say it was an EXTRA charge. Neither does it say what the extra Payment is. I was falsely lead to this purchase and now it's requiring extra money for me to do the course that lead me to sign up. I went back through the app how I originally purchase my membership. This is my view of the description before purchase. On the last bullet it does say you get a 100% rebate but does not specify amount nor does it say anywhere that it is not included within the year access and require an additional amount. When I initially signed up I selected purchase and I had 3 options: year access, monthly amount, one class amount. It was a clear no brainer to do the year access as it was near the same amount. I was unable to utilize the app until 6 days after my purchase only to find out my main motivator will require an additional purchase. I contacted you guys to get help with accessing my account and also discuss my concern about lifebook not being included and was ignored until I reiterated. lease understand my frustration as this is a large purchase for an app. I just reviewed the website online and I do see that an amount is listed along with a deeper description of why and when the class date starts to get the 100%rebate refund. The same information is not shared between online and app when making this purchase and is completely unfair to the consumer. I am not even able to click purchase on the app to see what the amount for class is. Please review screenshot and video to understand my experience of false advertisement and I hope someone will work with me to expedite resolving this issue as I only have limited amount of days for a refund and the quest I initially signed up for ended. Update: I was able to reach someone on the phone after calling over 15 times and being hung up on. She stated that she will speak with the manager and get back to me. I am hoping they will resolve my issue to keep me as a customer or I get all my money back.