Spoke with Ryan Ruedal, on June 12, in regards to a membership package. After speaking with him we put a debit card on a file for a furtive debit, for July 30, while we looked at another avenue for travel. We discovered that we already had the same program already paid for through another company. I called the customer service to revoke the card on file for future hold. The gentleman informed me that we had ten days to review the program, I called in two. He then begin to try to get us to wait out the time so that the ten days would go by. I asked the customer service representative to remove my card, he told me he could not; I would have to speak with the Ryan. Well I've called Ryan serval times, and I've gotten no answer. We had to get a new card, and close the account because they refuse to honor the right of the consumer to resend before ten days. We will not consider this company ever again, not trustworthy.