1 Jan, 2018 → by ClaimboUser107994
meals and luggage

1

I had planned to visit Italy on 25th Aug-09 and accordingly I purchased a ticket in name of Amit Jain for Aeroflot flight no. SU-534 & SU-277 from Delhi-Moscow-Rome & SU-535 & SU-282 from Rome-Moscow-Delhi with confirmed vegetarian meals.The confirmed meal status is also provided in the end of this message. All the way from Delhi-Moscow and Moscow-Rome I had to go hungry with no food as according to the airline they did not have any meal request. Moreover on reaching Rome my luggage was misplaced by the airline and all my food (being vegetarian) was in the luggage and I had to remain hungry and without food for my entire trip. Moreover the luggage arrived in Rome on 27th Aug but was delivered to me on 31st Aug in Prato the day I was going back. Even this was not the end to my voes, on return from Rome on 1st Sept I was again not served with vegetarian food in Rome-Moscow flight. I went to the Aeroflot desk in Moscow and they confirmed that there was a special meal request and which will be served in flight from Moscow-Delhi. But unfortunately the same thing happened again, the airhostess in the Moscow-Delhi flight told me that there was no such request available in the list supplied to her and ultimately I again had to go without meals. In future I would rather prefer to cancel my programme instead of flying in Aeroflot. I would like to ask the authorities of Aeroflot that is this justified, why should not the responosibilty be fixed for such misdeeds. Kindly reply Amit Jain 51, Aggar Nagar South End, Ludhiana, Punjab, India Please find below the PNR confirmations : --- TST RLR --- RP/LUHVS3162/LUHVS3162 GP/SU 31AUG09/0624Z 23DCHD LUHVS3162/0007JB/21AUG09 1.JAIN/AMIT MR 2 SU 534 Q 26AUG 3 DELSVO FLWN 3 SU 277 Q 26AUG 3 SVOFCO FLWN 4 SU 282 Q 01SEP 2 FCOSVO FLWN 5 SU 533 Q 01SEP 2 SVODEL FLWN 6 AP LUH [protected]@GMAIL.COM - PRIME LEISURE - A 7 TK OK22AUG/QJUAK3258//ETSU 011 SA/SSR VJML SU NN1/SU 534 Q 26AUG DELSVO 011 SA/SSR VJML SU NN1/SU 277 Q 26AUG SVOFCO 011 SA/SSR VJML SU NN1/SU 282 Q 01SEP FCOSVO 011 SA/SSR VJML SU NN1/SU 533 Q 01SEP SVODEL 021 SA/SSR AVML SU NN1/SU 282 Q 01SEP FCOSVO 021 SA/SSR AVML SU NN1/SU 533 Q 01SEP SVODEL
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Aeroflot you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.