20 Mar, 2021 → by ClaimboUser757748
Manager Lauren Strongsville mall Ohio

1

Extremely rude and unhelpful. Was buying a dress for my daughter which on the top of the rack said $19.99. Rang up $85. I had asked the cashier if it was on sale. She said no, it's ringing up at $85. (I had another dress orig $85 marked down to $13). I ran back to double check the sign and as I was walking back to the counter Lauren (I later found out her name and that she was in fact a manager) was also there. The cashier had told her I had said it was supposed to be on sale. Lauren looks at the dress and says something along the lines of yeah, no it's not. She couldn't be bothered to check what I was seeing on the rack. I said to both of them, I'm not lying, I'm just telling you what the rack says. She got really nasty and rude and said I never said you were lying.. Then began walking away. I asked her if she was a manager (because at this point I didn't know since the cashier called her while I was back reading the sign) as she walked away from me and she continued walking without answering. I asked the cashier also who completely ignored me and would not answer my question. I finally got an answer from the gentleman at another register behind the one I was at (the only nice employee you have it seems) and was told yes and was given her name. My cashier started rudely telling me that they were just so busy so I guess when you're busy, you're allowed to be rude to your customers. I work in customer service also and I would never treat or talk to a customer and COMPLETELY ignore one like they both did. I ended up not getting the dress because nobody could be bothered to go and look at the price I was seeing. The dress wasn't the only one on this rack, there were a couple of them. So I don't think it was even put there by mistake. It would have literally taken 30 seconds for the manager to just double check with me. Explain to me that maybe I was seeing something wrong with the sign... Instead she was rude, irritated, unhelpful, walked away, and completely ignored me. Will absolutely not be back.
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