1 Oct, 2018 → by ClaimboUser663758
Mafia of RV World

I have a problem with my new motorhome, that is new. I purchased it on 5/26/2018 from RV World of GA. at 2289 East Rock Quarry Rd. Buford Ga. It had 795 miles on it when purchased. It now has 926 miles on it. The only driving has been from RV World to our home and back to RV World. The table and fan switch were broken, supposedly by a couple of kids. The sales person told us they needed to put a paint protection on before we could pick it up, that we paid extra for (I don’t think was done because of rust on the bumper) and the table and fan switch was on order and hopefully it would get fixed then. We picked it up on 5/30/2018 and was told the table and fan switch had not come in. They told us to take it home, look it over for any manufacturer problems, make a list and bring it back for repairs. Understand because we are in our seventies we did not get on top of the RV nor did we crawl underneath it, we had not even checked the plumbing to see if it works ok. We have not had the RV long even to do this. We took it back to RV World on 6/23/2018 with a list of 13 problems and one big problem, there was a bad leak from the overhead, lots of water in several places throughout. (We would have returned it sooner but since I don’t drive we had to wait for a family member to be available to come pick us up at RV World). We met with a service person upon arrival and they went out to the RV did a walk around and he made a list of their own and said to give them a week and if we hadn’t heard from them call. We called on 7/5/2018 and they hadn’t even pulled it in to look at the problems so the request for warranty work had not even been sent. After numerous calls to them and to Thor Manufacturing we discovered, after being told several times everything was on order, no requests for warranty work was sent until 7/24/2018 now we had to wait for parts to be ordered and sent from the factory. While they waited for parts the ran a pressure test on the RV to find the leaks and they found five. They received parts on 8/4/2018, did the work and we were able to pick it up on 8/25/2018. When we arrived and were getting ready to leave we found the Radio and backup camera would not function, so we had to go home without the RV. Received a call on 8/27/2018 saying the RV was ready. We picked it up on 8/28/2018. We got it home and when it rained on 8/30/2018 we discovered another leak. On 8/31/2018 we did another inspection taking pictures and compared repairs to workorders from RV World and showed discrepancies on pictures and *** in the roof on the driver’s side and 3 stress fractures around the running light. We sent pictures to RV World. We returned the RV to them on 9/4/2018. We went out to the RV, so they could make a list again, showed him the hole and at that time he said he knew what had happened, he threw the accusation out there, not saying who did it, that a limb had hit it and made the hole. We asked him was there green marks or scratches around the hole (we knew there weren’t as we had the pictures). Then he asked us if we bought it new? (know the answer to that also since they sold it to us). We also found out that the RV was missing an awning cover for the slide out. We didn’t know it was should have had one, was always missing. Then he asked how many trips we had taken using the RV. We laughed and told him we had made three payments on it and RV World has had it in their possession over 70 days of the approximately 99 days we’ve had it and that they should be making the payments. We hadn’t even had it long enough to fill the water system because RV was leaking and to be perfectly honest we’re not even sure it’s mechanically sound as we have only put 131 miles on it going back and forth to RV World. We may be old, but we are not stupid. We can see they are going to try to blame the damage on us, but my wife told him he would be hard pressed trying to blame that damage on her as she has no record of any accident, ever! At this point we have no idea when we will get it back and under the circumstances whether we want it as we are afraid it has mold and mildew throughout. We plan on having an infrared camera check it out when we get it back.
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