I have booked a flight with Egyptair on the 20th of December 2016, from Manchester to Cairo, reference no. [protected] I was allowed 2 luggage, 23 kg each.. as it I had planned to get back with 4 bags, I called Egyptair in England to buy the weight of 2 extra luggage, I was told that I cannot buy online and I only can buy at the airport, so to decide whether to buy or to ship them via a shipping company, I asked for the rates, the answer was as following: _ 95 sterling pounds for 23 kg extra bag _ any extra weight above 23 will be charged per kilo Based on these rates, I decided to take the bags with me on the plane, however, when I arrived at the airport for checking in and after doing the check in, I went to the desk to pay and they charged me: _ 168 sterling pounds *2 as I had 2 extra _ 250 sterling pound as a fine for the heavy bag ( one of the two was 30kg)!!! I could not recall my bag as I 'll miss my flight and they told me if you missed the flight, you will have to buy a brand new flight ticket, I had to pay this ridiculous amount of money, which by the way I did not have on my UK bank account and had to use an Egyptian credit card that charged me a lot above this amount!!! Now, I am writing this email to ask for an action from your side as I followed all the instructions and acted upon the information I received, this amount of money is not realistic, it equals a whole new ticket and even more!!! I have contacted Egyptair customer service and (we care) and their reply was unacceptable, I have informed them of all the details regarding the incident, that I have been in contact with Expedia and Egyptair before I travel from Uk, both assured me that any extra luggage will be dealt with Egyptair, I even contacted Brussels airway to make sure which party is the right one to buy extra weight and they confirmed that it has to be through Egyptair. However, their reply on my complaint is: "Re your complaint, we would like to inform you that investigations took place by our concerned departments, they clarified that the amount you paid for your extra luggage was handled by the SK airlines ." I tried to reply that It is not my problem who handled the payment, my issue is that I followed the information that was given to me and apparently was incorrect, but it is like they do not want to understand!!! This is a mistake from their side, I even told them that I can give the mobile number I called the customer service from, my name and they can go back to the call records as calls are recorded, that the customer service gave me WRONG information and if these were the rates I have been given at start I would have used a shipping company or find other solutions but definitely would not have agreed to pay this HUGE amount of money for TWO BAGS!!! PLEASE advise accordingly, waiting for your reply