Royal Mail has thieves working for them. I returned my husbands birthday present, an Armani watch, to the online store i bought it from, sent it recorded delivery and it got lost. I only received £40.00 from Royal Mail after sending two claims . I sell on ebay and have lost two small packets containing costume jewelry, nice jewelry, the buyer has not received them so I have had to refund them. A parcel containing boys clothes also was never received and again had to refund them. Strange how these things never turn up, I truly believe people that work for them are stealing items. They need to do a serious re-haul of their system or someone needs to go in undercover and do something! Royal Mail is awful, dont trust them!