The motor of my blender went a few days ago. I spoke with a representative from Tristar Products Inc. and to get them to honour their commitment I was to ship the entire bottom portion back to them along with a cheque for $14.99. The shipping fees just due to weight would be at least $40 to $50. They would replace the product with a "fusion juicer" for under $100 (website price) Seems to me that when you say your motor has broken, they should just believe you, no need to send the part back. Offered to send just the motor but they wanted the entire base. Who is getting the better deal, certainly not the customer!