Asked male associate for videos "Skyline" and "Black Swan". He said none available and none have been returned. Looked around for other videos for about 20min. Went to register and was assisted by Lana. Saw both videos had been returned and asked to let me rent them. She handed them to me and before I could pay took "Black Swan" out of my stack and handed it to a little boy. I said "what are you doing?" Lana stated that child had been waiting for video over 5 minutes. I said "and we've been waiting over 20." She said very rudely "Sorry, but you didn't ask me." Male associate said "they were waiting before the little boy." She just ignored him. My fiancee' and I have been renting from Blockbuster for many years and never have we been treated so rudely and unprofessionally as today. Lana needs training in providing good customer service!