Good Morning I am submitting the complaint letter I sent to Kenwhirl appliance. Considering the amount of money I pay to the Consumers Energy for this plan, a reimbursement would be appropriate. The dates are August 7 & August 9 specifically. Good Morning My name is Barb Ciotta. Recently, I had my dishwasher serviced by your company. In the past when your company has serviced my appliances I have had no issue. The dishwasher repair proved to be very different. Jeff is the service technician. i have to say he is polite and gets right to work on the appliance, however what became evident during the 3 visits was his inability to complete the repair based on protocol and fear of liability. I contacted consumers energy when my dishwasher had stopped draining. Jeff came out the first day and identified that there was clog in the hose, ok shook the hose and it seemed everything was ok. I ran one empty cycle, no problem. I ran a full cycle the next morning and the dishwasher was not draining, again put a call in and Jeff came out, identified a pump problem and had to order the part, all fine with me. Where my complaint comes in is with the day one of the repair and day 2 of the repair. Jeff returned to install the pump. He attempted to get the dishwasher out but it was stuck coming out. Jeff stated that he is not insured should there be any damage done.Another delay. I understood, (we had a new floor installed after the dishwasher was installed) perhaps this was the issue. We called a friend who is a contractor to come by, in case I had a bigger issue here and he came in and slid the dishwasher out, easily, just required a tip up of the dishwasher. he disconnected the dishwasher and it was now ready for repair. Jeff returned. Now mind you my dishwasher was sitting int he middle of my small kitchen for about 3 days, again I accepted this if it meant the repair would finally be complete. He repaired the dishwasher. He then told me he does not do installs and he is not an electrician, so again we had to wait for this to be complete! Since when does a service technician need to be an electrician to deal with a repair? isn't this part of the job? Most appliances run on electricity. Jeff also mentioned that we had disconnected the dishwasher and he wasn't an electrician and was not insured if something happened etc. I was completely shocked. How do you repair a dishwasher and not run it to ensure it is working?? He kept saying it would fine, seemed rushed and gave me his phone number should there be an issue once it was put back in.Again we reconnected the dishwasher was put back in and slid into place. Not installed as he kept saying to me. Perhaps your company should send two technicians out to ensure the job is complete rather than leave the customer in a situation that is simply ridiculous. Most appliances run on electricity, so how does it work in other situations?? My sense is that perhaps Jeff was not sure how to complete the job or did not want to. I also did not receive the receipt in his haste to leave. Could you please mail be the copy of the service(or should I say 1/2 the service) that was performed. I pay a significant amount of money to consumers energy for this service. There is a reason for this, they are the experts, I question this now. Sincerely, Barb Ciotta 32931 Vermont Livonia 48150 [protected].