I'd like to comment on how pissed I am about people thinking that their new boat is a new car. "We bought new so we wouldn't have these problems" is what one couple repeated over and over again to the service manager as I stood waiting my turn to purchase a gallon of two cycle oil for my boat. After all the griping from who I'm assuming was the husband, the wife got into the mix. They expected Islander Boats to pick up there boat from East Patchogue, the day they called, and bring the boat to the marina on the gas that Islander should purchase and then get reimbursed by the manufacturer - in lieu of a mobile visit to their boat at their slip. Turns out that the pillow package option that they ordered for their 30 footer, was in the boat, but didn't appear to match the color of the upholstery that came with the boat originally. THEY WANTED TO HOLD A BROCHURE NEXT TO THE PILLOWS AND THE GENERAL INTERIOR COLOR, AND ASK ISLANDER PERSONNEL IF THEY THOUGHT THE COLORS MATCHED. My head did a 360 when I realized that this was their only problem. I'm writing this review on behalf of Islander Boats because, the entire time, and through all the finger pointing and accusations, Islander personnel not only kept their cool, but incorporated additional personell, immediately, to try to accommodate these unruly people. They wanted a fight and didn't get one. I made my purchase, slowly so I could further eavesdrop, as this was now comical, and ultimately watched as these people walked out of the service office with smiles on their faces using the words "sorry" and "we apologize" repeatedly. WAY TO GO ISLANDER PERSONELL - YOU'VE GOT WHAT IT TAKES ! I'm impressed - not so easy to do.