We paid a large sum of money for our household goods to be packed and shipped from Singapore to Australia. An additional $3500 was paid for insurance. We were delayed in unpacking our stuff because our house was undergoing renovations at the time and we could not move in. The boxes were stored where the packers left them in a secure room that was not being renovated, so the builders did not do the damage. When we starting unpacking three and a half weeks later we discovered extensive damage had been done due to very poor packing and handling. The dining table had been dropped on both ends, my iMac had the screen smashed, the CD player was broken, several vases and picture frames were broken. Chests of drawers had been taped up with packing tape that peeled off the veneer when removed. My husband's tools were stolen as was my daughter's Xbox. Many small items that weren't listed on the insurance were destroyed and many items dented, such as the microwave and slow cooker. The insurance company is saying that because we informed Classic of the damage and impending claim 41 days after delivery, instead of 30, that they will not pay out. They are completely disregarding the fact that the delays were beyond our control and that our claim is valid. Both the Classic and the insurance company have ripped us off. I have files but far too many to upload here.