Hi all, Auto Europe does not process insurance refund although all nexessary documents provided. They even do not reply emails. I recommend to avoid this services of this company. We rented car through Auto Europe. Local car provider/vendor gave a car and the tire was flat after 40min after driving. We made all documents with local vendor and I paid to vendor. We called to auto europe and they said thay I have full insurance and I will be refunded. I made refund claim and provided all documents but because first email was missing english reclaim summary and credit card details (only copy of accident summary and payment receipt) they closed my case. I provided rest of the documents needed but they stopped replying my emails. Most strange thing was that they had refund claim templates in finnish thus I compeleted them in finnish but then they came back to me because all need to be in english since they do not have finnish speaking person.