I had purchased a ticket PNR ref N9G7Y6 for my wife, for a flight scheduled to depart from Chennai, India (MAA) on 27th Jan 2020 to proceed to Seattle Tacoma Airport USA The flight from Chennai was cancelled. I applied for refund on 21st December The ticket was purchased by me using bank to bank transfer. The account to which the funds were to be sent was given by BA customer care executives and the ticket was issued only after receipt of money in BA account Despite several telephone calls to British Airways customer care as well as requests lodged through BA website. The refund has not been made till date [protected]). Refund not received neither in my account from which payment was made to BA, NOR in my wife (passenger) ‘s account. BA customer care executive asked me to provide the passenger's (my wife's) account details, which I had also provided