I have called the company and got a run around. Back on 8/16/18, I ordered a IReliv belt, that the TSR told me it came with controller.. No it don't so sent it back and ask for a Refund. That I got.. but the next day that company sent me out another belt, the same product.. grr! I saved & copy my paperwork, so I know this is what I ask for. They said to refuse and return and my credit card would be refunded. I called "two weeks" ago to see if they had gotten that belt back, no not yet but when they did I was promised a full refund and an email sent to me about the refund on my card. I have yet to get either! Is The Feel Good Store that far behind in their returns?