Hi Reference Key card numbers : FC198**** & FC211**** If all membership billing was being covered by Fitness Connection please help me understand why you took out yearly dues that come out Every year in April but you took them out this month of June? Per your correspondence below: All membership billing has been automatically frozen for the duration of the time we will be closed. We've taken care of this for you. You do not need to take any action to make this change. Be assured, you will not receive any charges to your account during this time. SO HELP ME UNDERSTAND HOW YOU COME BACK AND BILL ME FOR A MONTH THAT YOUR GYM WAS CLOSED. YOUR GYMS WERE CLOSED IN APRIL WHICH IS WHEN YEARLY DUES ARE BILLED. I DONT UNDERSTAND THIS. YOU CAUSED ME TO GET 2 OVERDRAFTS ON MY ACCOUNT BECAUSE I DID NOT EXPECT TO BE BILLED AN APRIL FEE WAY IN JUNE. THIS IS UNFAIR AN I BELIEVE WE DESERVE A REFUND ESPECIALLY FOR THE INCONVENIENCE OF CAUSE OVERDRAFT FEES TO OUR BANK ACCOUNT. AWAITING YOUR REPLY ! KATHRYN VAUGHN-ALEXANDER FC211**** CLEORTAS ALEXANDER. FC198**** MOBILE 832-298-**** 832-495-**** Sent from Yahoo Mail on Android On Fri, Mar 20, 2020 at 4:33 PM, Fitness Connection wrote: Valued Members, First and foremost, we hope this message finds you in good health and in good spirits. As you know, this has been a whirlwind week across the country, and we thank you for your patience and understanding as we work to evaluate where we go from here as a company and as a community. All membership billing has been automatically frozen for the duration of the time we will be closed. We've taken care of this for you. You do not need to take any action to make this change. Be assured, you will not receive any charges to your account during this time. Our true north in this ever-changing environment continues to be our commitment to you, our members, and to our Fitness Connection teammates. When you joined Fitness Connection, we made a promise to be your constant connection to fitness and your go-to resource to help reach your goals, in and out of the gym. We won't let this situation stop us from doing that. Starting today, we're launching Fitness Connection @ HOME, which we hope will bring you real, fun, and versatile ways to keep you moving, informed, and inspired while, most importantly, keeping you connected with your fitness community. Visit our Facebook and Instagram for more details on how we plan to do just that. We'll keep you updated as we continue to expand into different channels and formats to best support you in this temporary lifestyle. Now is the time for us to come together and support each other as a fitness community and as a family. Let's keep that connection strong and encourage each other every day to strive for a healthy lifestyle. We WILL be even STRONGER and more CONNECTED when this is over. Your Fitness Connection Team Fitness Connection | 9669 FM 1960 Bypass Rd. W | Humble, TX 77338 Unsubscribe from future e-mails about news and special offers from Fitness Connection