December 12, 2009 Re: Project design & setup issues. 1) Timing from approval of Content (technical writing) to design team (phase). 2) Timing in communicating to me (the client) dropped balls, slowdowns in process and overall project management. 3) In the loop! Communication after I (the client) made contact via email and voice-mail. 4) Price and charging of an “Hosting buy out” - $250.00, given I’ve owned/managed my domain since 2003 and acquired hosting plan for 3 yrs before ever contracting HIT Web Design to DESIGN work. 5) Charge of e-Commerce (store), (1-page/part of the total site) - $240.00…Why am I being charged for a free component? 6) Professionalism and preparedness of the staff: Greg Woods didn’t obtain pertinent info about my domain & hosting. Victor Hernandez, seems new and timid dealing with people, his newness is highly noticeable to a perceptive client. Both supervisors, Joe Nielsen and Michael Ferguson for not being on their job and following up with an unsatisfied client. -- My relationship began with H.I.T.WEB DESIGN on (Thursday, November 12th, 2009). I agreed to order a custom designed site after speaking with George Woods, He was helpful in the decision making, to go with H.I.T.WEB DESIGN. There after I found that he was only 50% informative to the extra costs that would be (could be) associated with custom design. Also he was not clear to the customer, who already has, 1.) Own domain name, and 2.) 3-years of hosting, before ever engaging a contract with H.I.T.WEB DESIGN; about the “Hosting Buy Out” charge of $250.00. This charge I cannot see how it pertains to me, as I have in place the things that is covers. After reviewing necessary information and setup requirements from the client (Sabor y Todo), I submitted information and requested “Technical Writing” to aid my one-man operation with site content. Kevin Dietz was exceptional in contacting, facilitating and completing the Technical Writing Document needed for H.I.T.WEB DESIGN’s design team to begin the next phase of my website project. I approved this document on (Sunday, November 29th, 2009). This would mean that H.I.T.WEB DESIGN should have received this confirmation (Monday, November 30th, 2009). I am not sure if this is the case and I think not due to my “Account Manager” Victor Hernandez calling me (Friday, December 4th, 2009) and asking me to approve the “TW Document.” After, which I contacted Kevin Dietz, and he assured me that he submitted the “TW Document” and he would follow up with H.I.T.WEB DESIGN. With no contact from a “Design Team Member” or my “Account Manager”, I decided to contact Victor Hernandez (Wednesday, December 16th, 2009) and find out the status of my order. It is now December 21, 2009. Total clarification on the “Hosting Buyout” charge would be appreciated and confirmation on design team assigned would as well. Next, the shopping cart; is it not ZEN-Cart? If so, I wonder why a free component is being offered with a cost to facilitate? I wonder why the design team is not going to apply the theme they create for the entire site to the interface (page) of the totally-manipulatable/modifiable ZEN-Cart. It feels overwhelming for a non-designer (myself) to be taking on the task of ZEN-Cart design and product entry/total implantation of the ZEN-Cart. -- The above were my words to HIT. -- January 5, 2010 HIT Web Design has earned a minus 5 on a 1 -10 scale for the lack of service and commitment to satisfying the customer. November 12, 2009 I hired HIT do the design of my website and I thought I was getting topflight service. Things didn’t appear to be the case when HIT dropped the ball November 29/30th 2009, after I approved the ‘Site-Content’ (a $75 extra charge) for the next phase (Site design & layout) of development to come. Well, the next phase (design) didn’t come until December 30, 2009 then which the designer selected 1 of the 14 links of sites I thought were good looking for some reason or another, and cookie-cut the web template and pasted my logo and site-content on top of the supplied URL to a template on another web site. I paid for custom web design. <View supplied jpgs for comparison.) I will never use them, nor will I recommend HIT Web Design to any person or company for design or hosting services. Very disappointed and HIT Web Design sounds very much like a scandalous company very desperate.