I ordered $150 of boat bunk glides. Ordered on 5/29. Immediately received order confirmation. A week passed no shipping notice. Called their phone order assistance and the electronic search indicated no order existed. Called and talked to two nice customer service persons. They said there was an order but they could not tell if it was shipped or when it would be. The CS persons had to email the warehouse and wait for a response which could take 24 hours. It seems that Iboat's systems are far from state of the art integrated systems most online merchants use. Ended up having to cancel the order (which was almost too easy) and trying to get the equipment some where else which is proving difficult on short notice. WILL NOT DO BUSINESS WITH IBOATS AGAIN!