I recently rented a home. I called X-Cel on thursday of last week to have service turned on. The representative told me that I would have to send in my lease agreement and photo id before they could do this. I was a little annoyed (I'd never had to do this before) but if this was their policy then there was nothing I could do. They told me that it would take 2 full business days to review and since I called mid day on thursday they couldn't guaranty service till monday. So I take off work for the day expecting to have electricity and be able to finally move my things into my new home. I called X-Cel this morning to make sure everything was good. The lady that answered informed me that my rental agreement had not been viewed yet and X-Cel would call me when they were Ready to turn on my power. I explained that I had been guaranteed service today, and she said we don't guarantee anything. I called again at 1:00 pm because I was tired of waiting for a call, and I didn't want to waist an entire day. The man I spoke to this time informed me that I never had to send a copy of my rental agreement or id in the first place. Seems this policy is for accounts that have been shut off due to non-payment. He told me sometimes the Reps get confused. Of course I was Very annoyed knowing I could have had Electricity this entire time, but I was nice because at least I was now talking to someone who was going to fix the problem. He apologized and told me he would start service today. I asked twice just to make sure. "So I will have service today?" and both times he said "yes", and I wouldn't have to be there. So I got busy doing other things, and when I noticed it was 20 till 5 I headed to my new place. Excited to finally turn on the air conditioner in this 100+ weather. When I got there I wasn't completely shocked to find there was still no electricity. So I called again. The girl I talked to this time must have been the same as the first because she kept repeating the same thing "We don't guarantee service" Getting annoyed I got off the phone and literally prayed I'd see the X-Cel truck pulling up any minute. At 10 till I called again. This time I spoke to a woman who sounded as if she'd had the same day I'd had. She was Very rude from the very beginning. When I told her that I'd been guaranteed service today she gave me the same answer as the others. I told her about all the hassle I'd gone through trying to get electricity turned on, and how hot it was. I told her I'd been waiting to move into a house for 5 days because their people didn't know what they were doing. When I was done, and in the deadest voice you can imagine she says "I'm sorry you had to go through that, but it doesn't change anything." Then I asked to speak to her supervisor. She says "Ma'am I've been working here for 13 yrs". I said "That's nice, but I'd still like to speak to your supervisor" In a overly sweet voice she says "Sure thing ma'am I'll have them call you tomorrow." If there was ANY other electric company in this area They would have my business!!