To begin, I received a last minute job transfer that would require me to move from CT to Georgia within 2 weeks, start a new job, and welcome home my Iraq war veteran. Needless to say, this time frame was already overly stressful. To anyone remotely considering Nationwide Van Lines, LLC, headquartered in Plantation, FL - do yourself a favor and look for other moving companies. Not only did they feed me lies to obtain the business, they didn't deliver my items on time, items were broken, they tried to pawn off someone else's belongings to me, they lost some of my items, and the mover's sexually harassed me. Then when even trying to file a complaint to receive compensation for the lost items, let alone the harassment, their customer service representatives did absolutely nothing. To put it in perspective, here is the chain of events of this absolute nightmare: I initially called on 9/21/10 and spoke with Julie-Ann to book my move. She was my move consultant. I indicated on my phone call to the moving company that I needed assistance with a last minute move and was specifically looking for a quick turnaround time as I was to begin a new job within a week and a half and also that my significant other was returning from Iraq within the same time period. If this could not be accommodated, I was going to go with UHaul or some type of self-service to make sure my things would be at my residence since I was starting a new job and would be in training for at least 2 months which would not allow me to just leave work to sit around for movers. She had indicated it would not be a problem. She also indicated that based on a satellite image of the apartment complex that it would not be an issue for an 18 wheeler truck for delivery. I specifically chose to move forward with Nationwide Van Lines as they noted they would be able to accommodate my move in the time frame. On 9/23/2010, I had sent an update to Julie-Ann Kilgour by email adding in additional inventory items and to confirm the delivery address. Issak was the foreman on 9/25/2010 when my items were picked up at 9:30 AM. He had indicated that the move would be a straight move and delivery would be on 9/29/2010. Issak confirmed that the delivery destination. He indicated the additional inventory items were not updated on the binding quote and charged an additional fee of $344.00. I called Nationwide Van Lines on 9/27/2010 at 11:40 AM and was directed to speak with Gayle, not my consultant Julie-Ann. I initially called to confirm the delivery date of 9/29/2010, but also I had just received notice from the army that my veteran's arrival was changed to be on 9/29/2010 and I may need to change the delivery date. At that time, Gayle instructed me that my belongings were still in Connecticut and that there was no delivery date. This was conflicting to what the foreman had indicated and also what my original move consultant had stated; however, I was still flexible as to when I could be present as my start date at my new position was October 4th. Gayle instructed me that I would receive a phone call with an updated status for my move within 24 hours. On 9/28/2010 at 2:40 PM, I contacted Nationwide Van Lines again as I had not received a callback as promised. After being placed on hold by an agent that did not identify herself and insisted I speak directly with Gayle, my call was disconnected. I contacted Nationwide Van Lines at 3:55 PM and spoke with Gayle. She asked that I hold so she could verify with the dispatcher the status of my move. The call was again disconnected. I called back again at 4:10 PM and was told that my items still were not on a truck and it would be best if I called back on Friday to get a better estimate of when delivery would be. On 10/1/2010, I contacted Nationwide Van Lines at 3:05 PM and spoke with Gayle. She indicated due to flooding in New Jersey, my items had been delayed. She indicated they were on a truck and should be delivered during the next week. She would call me back with an updated status. I indicated that due to the delays and misinformation, I likely would not be available prior to 5:00 PM if delivery would be after 10/4/2010 due to being in training for my new position which was indicated to my move consultant. She indicated that deliveries are in the morning or afternoon and that it could not be accommodated. However, as the original move consultant and foreman had indicated, I was to have a straight through move and it would not be an issue for delivery as delivery was to be prior to October 4, 2010. Had I known the foreman and sales consultant had no communication with the actual handling of the move, I would never had contracted Nationwide Van Lines. On 10/4/2010, I again contacted Nationwide Van Lines at 5:18 PM. A customer service agent answered and did not identify herself. She indicated I needed to speak directly with Gayle and placed me on hold. The call was disconnected. I called back at 5:21 PM and was transferred to Gayle. She indicated that the my items were on a truck and she would called me back with a better estimate as to when delivery would be. She asked if an 18 wheeler truck could fit for delivery, I confirmed it could as my neighbor had moved in the day prior and there was no issue with a truck fitting. I had indicated that phone would be best to reach me as my internet was being installed on 10/9/2010. On 10/5/2010 at 6:40 PM, a random phone number called and did not leave a message. I attempted to call the number twice. Upon my second call, Yoran, the new foreman for my delivery answered and indicated delivery would be on 10/6/2010 after 5:00 PM and most likely at 5:30 PM. He asked if I would require a shuttle and I had stated that both Julie Ann indicated I would not require a shuttle and that my neighbors had no issue with an 18 wheeler truck and he disconnected the call. I also mentioned that there were a total of 16 steps to get to my apartment and that it was possible I was overcharged as the original quote indicated 1 additional set of stairs as the movers calculate every 8 steps as a flight. Julie Ann input the additional charge for the extra flight in the binding quote I signed and submitted. Issak added the charge on the Order for Service signed on 9/25/10. On 10/6/2010, an email was sent to my work email at 5:06 PM after I had left the office indicating my items were out for shipment to be aware that additional charges may apply. However, as I was already out of the office, I did not receive this email until after my items were shipped. On 10/6/2010 at 6:25 PM, I contacted the random phone number from the night before as this was the phone number indicated for my movers. I spoke with Yoran to verify if my move was still scheduled for 10/6/2010 as it was past the delivery time. He indicated they were still at a different job, but that the move would still happen. 8:52 PM I received a call from Yoran, the foreman, indicating delivery was still on. On 10/6/2010 at 9:45 PM, the movers finally arrived. As indicated on the documents, they required either cash or a money order prior to unloading the items. Yoran requested that I drive him in my vehicle to the location of my apartment to confirm that the truck would indeed fit for delivery. Yoran stated there was no way for the truck to make one turn and that he would prefer to make the move that night. There are two entrances to the apartment- one that is flat and connected to parking lot which is considered the back entrance which is 64 feet from my apartment door; one that has a slight hill without a sidewalk connected directly to the main entrance road to the apartment complex which is considered the front entrance and is 55 feet from my apartment door. The long-haul charge is if items must be carried over 75 feet an additional $150 would be applied. Yoran indicated that it would be considered a long haul if they moved the items from the front entrance. I indicated that as payment was to be either cash or money order, I opted for the money order and that no bank would be open at 9:45 PM and also that it was not my issue that the sales consultant indicated a shuttle would not be needed as the truck would fit and he did not feel it would and also that other moving companies such as the one used by my neighbor did not encounter any issues. I also noted it was not more than 75 feet from the entrance. He agreed that I would not pay the long haul fee and had his two other men begin to unload my items from the front entrance. During the unloading process, crude comments were made about my appearance and how miserable it was to deliver items that late at night. I kept track of the items by marking them off the inventory based on the blue tape item number. Item 120 was my ironing board. This item was originally 'lost.' When brought to the movers' attention they went back to the truck. I was then presented with an ironing board that had a red inventory sticker and had a different pattern than my ironing board. The mover indicated it was my item and attempted to give it to me. I had indicated this was not my item and also did not match my inventory sticker. My item had no rust or scratches and had a blue paisley pattern. Yoran indicated this was in fact my ironing board and that I was wrong. When I again indicated the inventory number and sticker color did not match, they removed the item from my residence. I also indicated at that time item #123 my bed rails/ slats still had not been delivered. The movers looked for both this item and the ironing board. Eventually my ironing board was found. At 11:40 PM, Yoran indicated he remembered item #123, but could not find it on the truck. He stated "Well, we are not going to keep looking for this as I don't believe it is on the truck. It is just wooden boards that can be replaced at Home Depot or Lowes. Of course we can try to see if we find it and return it to you if we are in the area; but again it is just boards you can get at Lowes." To which I replied, "Well, I purchased my bed as a set with a headboard, footboard, rails, and slats. I paid for those items when I purchased my bed. I also paid you to deliver the item and it's not delivered. I didn't pay for the item to not be delivered and for me to again pay to replace it at my expense at Lowes." At that time, I asked if the movers needed any water since the men were out of breath in which I received the reply, "No, we have a fridge on the truck, but you can 'tip' my men." While he stated 'tip' he nodded his head in the direction of my bedroom. It was at that time that I had signed the Household Goods Descriptive Inventory noting Item #123 was not included with the delivery and had the foreman sign off and leave. That was 11:45 PM. The actual moving truck did not exit until after 12:30 AM. There was also a pile of garbage that they left outside of my residence. On 10/7/2010 at 5:30 PM I contacted Nationwide Van Lines to lodge a complaint about the inappropriate behavior of the movers and overall disappointment in the service I received as well as how to file a claim for the item that was not delivered and a complaint. The female agent I spoke with did not identify herself. I stated that I needed to file a claim for the items that were lost, to which she replied that the company 'does not lose items.' I responded, "Your foreman Yoran indicated that the item was lost and that I could replace it at Home Depot or Lowes and it is not professional to tell me to replace my lost property nor pay for it 100% out of pocket when I paid for the item when I purchased it, paid for it to be moved, and now have paid for it to be lost." The representative stated she would send me a form to file a claim and that Gayle would call me back to discuss my concerns about the move. On 10/17/2010, I had still not heard from Gayle or a representative from Nationwide Van Lines for that matter regarding the complaint I would like to file about the sexual harassment received about 'tipping' the movers or the fact that one of my inventory items is still outstanding or the lack of follow through with any interaction of the representatives at Nationwide Van Lines. I did contact Nationwide Van Lines at 3:30 PM and spoke with Emmanuel to see if there was a date of discovery regarding the lost item #123 and who I could speak with to file a complaint about the actual service from the foreman and movers. He stated I would need to speak directly with Gayle to resolve the issue. This is the same woman who was to return my calls throughout dealing with the company; however she had never returned any calls to me thus far. 10/18/2010 at 5:30 PM, I contacted Nationwide and spoke with Gayle. I asked if there was a discovery date of my items. She indicated she was not aware items were not delivered. I explained that the date of delivery was on 10/6/2010 at 10:00 PM. Item #123; Cherry Bed Rails were not delivered and were noted on the inventory form. She stated she would contact the New Jersey storage area and dispatch to attempt to locate the items and schedule a delivery. She clarified that the previous delivery to me was made from the 18 wheeler (unclear as to why this was pertinent to my claim as my balance was paid in full.) 10/20/2010 5:47 PM, I contacted Nationwide and spoke with Gayle. She said she was still working on contacting the dispatcher to locate the items and would call back the following day. No call was received; no voicemail received indicating she made an attempt to contact me. 10/25/2010 5:45 PM, I contacted Nationwide and spoke with Emmanuel. He said Gayle was on another call and could not speak with me. I explained I never received a phone call back and wanted a status on the Discovery Date. He indicated Gayle was still working with dispatch to see if my items were delivered to someone else or what storage units my items were placed in. He asked what items were never delivered, although it has been made clear throughout my prior phone calls and completed inventory forms, that inventory item #123 was never delivered. He indicated Gayle had filed a claim on my behalf with the claim unit. A copy of such claim was not forwarded to me by email or mail. He said Gayle would follow up with me directly within a few days. Which leads me to today, 11/8/2010. Over a month from my delivery date. Gayle has yet to call me back and I've given up on contacting this awful company. Perhaps filing with the BBB or AMSA will actually get someone to respond to me with answers and actions, somehow I doubt that will happen. Though for anyone considering this company, forget it. This incident has not only stressed me out, cost me far more money than it was worth, attempted to break my spirit with the harassment, but it has caused my veteran to be beyond stressed out in his first days back on American soil.