On Friday May 6, 2011, I googled netgear to get help to make my netgear router secure, instead of unsecure. I got the phone number and called. When I called they answered "Iyogi". I asked was this the free technical support for netgear, because I had one year free technical support. I was told that I had dialed the right number and they were technical support for netgear. I was then told that my computer had a virus and I had to purchase software for $169.99 to remove the virus, then they would be able to help me set up a secure router network. I purchased the "software". On May 7, 2011, I called back, because I had another problem with my computer and was told that I had another virus on my computer and someone tried to sell me somemore "software". I refused to buy anything else. When I said I had just purchased some "software" on yesterday, I was told that I didn't buy "software" on yesterday, I purchased "technical support". I tried to call the company back to talk to someone about this, was put on hold each time, and then the phone hung up several times. I sent an e-mail to the company and asked that they not charge my card because I was told that I purchased software to remove a virus and not technical support, besides I have free technical support for my new laptop and for netgear router for one year, why would I want to purchase some technical support? I never had problems with my laptop until I called "Iyogi". All I wanted and needed to do was get my netgear router secured. This is a scam and a rip off! Buyer be aware.