8 Jun, 2019 → by ClaimboUser439127
I ordered a large kitchen cart, missing parts. Simple solution – send missing parts. NO, goole express does not send parts. I will never order anything that has to be put together
1
Warning. NEVER purchase anything from google express that you have to put together or has multiple items included.. I live in Ohio and wanted to use the island I purchased in New York in a house I'm selling. Since it was easier to take the large item with me in the original packaging I left it in the boxes. In New York, we put it together and it was the last 2 small parts I needed, for it to be complete. I thought no problem, call and have them delivered the parts and on my next trip complete the project. I emailed and called after several attempts- the first young man said I would be contacted within 24 hours, I waited, no response - I continued to try to contact them. Second person told me Google Express does not supply missing parts or items, she sent me a return slip that gave me 7 days for a refund. I wasn't scheduled to go back to New York for 10 days, so I was not eligible for a refund. Not that I want to take it apart and send it off - it's a small kitchen island. When I bought it I thought I was dealing with Target - I wasn't so they can't help me either. I'm going back this weekend, and will figure something out so that it can be used. :( Never again1!!!