Before choosing the bank I did a thorough research to avoid those parties that would simply hook me on unnecessary services. I found many reviews on this bank, and they seemed pretty sincere and good. I contacted them to open an account, and was happy to face such a helpful customer support team. They guided me through all their services, they told me what I may need, and what was not necessary for my particular needs. I also told them that I do not want to receive bothering calls since I am a busy person. They laughed and assured me about that but during the next few days, I received some of them. All in all, I am extremely satisfied with my choice and their super low rates.
If you are actual Representative of Bank of the West you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.