I already returned their defective product for which they asked me to pay for return shipping and that they would just reimburse / refund me the return USPS shipping fee. They already got the item and they still wouldn't give me the 2 refund - one for the defective phone that I returned and one for the return shipping fee. I sent them emails but the response time is so slow and very delayed. I never got any response until I decided to do the useless live chat that does not cater to "aftersales" supposedly. They still refuse to send me a refund whereas the first time I sent them an email about the defect, they said they would issue a refund for the phone and then later for the return shipping fee. So, they already got the item and they are still delaying everything. This company is a sham and a scam.