I really want to compliment James Gamble (spelling?) at the Kentucky Fried Chicken on 6th avenue in Tacoma Washington 98405. I went to the store on August 25 at approximately 7pm. I ordered 24 piece hot wing. When I got home the chicken was a hard as rock. It had been left out for hours. I couldn't go back yesterday, but I called this morning and James Gamble was so professional. He told me he'd be happy to replace it. I went to the store on my lunch and he did replace it. He cooked it himself and it was fresh and wonderful. But mostly I was so impressed with his customer service because he is very young man. At least he appeared to be very young. I am all impressed with the customer service I received yesterday. I don't know if the chicken can be removed after a certain amount of time, or maybe they cooked to much but it should never be sold in that condition. I would appreciate if you would please let Mr. James Gamble know how much his customer service changed my view about that particular store.