I purchased an electric scooter for my grandson for Christmas. It does not hold a charge, it wont accelerate. In the instructions it states plug in to charge and the light should be red, then turn to green when charged. But the light starts out green and turns to red. My name is Barbara Heins, [protected]@comcast.net [protected] or [protected] I would like to return for a refund. I paid $99.99 tax included. Please let me know the process in accomplishing this. Sincerely Barbara J. Heins