Horrible company with garbage products and terrible customer service. Recently purchased online luggage from Bentley and after one flight the luggage was completely destroyed. I understand just as well as the next person that airlines are rough with bags and toss them around carelessly but a brand new suitcase should be able to last for more than one flight. When I contacted customer service they told me not their problem so I went to social media. After telling my story I was private messaged by a representative and was told that they totally agreed with me and asked for the name of the customer service agent I spoke with and that I need to recontact them to get my matter taken care of. Moments later I received another message and was told the matter is closed and that their decision is final. I didn’t even get a chance to respond to the first message it was just boom our decision is final good bye. I find it very disappointing that a company will not stand behind the products they sell. They obviously know that the product is garbage and have no problem ripping off their customers. Now I can’t even get a reply from them because to them it’s over with. I had to buy new luggage in a country that doesn’t have too many places to shop and the prices were triple just to be able to get home. Please think twice before purchasing from a company who has no interest in doing the right thing. Wish I could give zero stars because that’s what they deserve.