I purchase 2 pair of boots from this website (black pair and a brown pair)...When I received my shipped order I only received 1 pair of boots (brown) and they sent me the wrong size. I called customer service it took about 15 to 20 calls to just get through, then I waited on hold for 20 min to talk to someone! I couldn't believe how rude they were she told me how I could return the boots but that I would have to pay for shipping to return them and then I would be refunded once received (didn’t feel ok with this) I sent them back and paid but had to call again for a return # I was suppose to get by email and never received. I was told that my other pair (black) was being shipped out in 7-10 days because they were on back order (wish I was told that even by email). A week later I got an email saying I would be getting a refund for the black boots. I call customer service (hold time again) she tells me that they don’t carry that boot anymore. I told her it looks like they have a bunch of sizes still available on the website??? I did get my refund for the black pair I never received. I am still waiting for the refund on the brown pair including the shipping I paid to return them...The last time I called to find out about my return customer service hung up on me after waiting on hold for 16 mins...Don’t shop here! I paid California tax and the invoice they sent me shows I didn’t pay any! NOT SURE WHAT THEY ARE PULLING HERE! I uploaded the invoices I received...Thanks