they used to be a very decent company, in the last 2 years everything has gone completely wrong. You would think that since they added a service fee charge that they would use those resources to give better service but its been the other way. No one returns calls, they promise they would and a manager would call, they are completely incompetent....... This has happened several times and they are oblivious to everything. it is a complete shame that they have gone so wrong. hey used to be a very decent company, in the last 2 years everything has gone completely wrong. You would think that since they added a service fee charge that they would use those resources to give better service but its been the other way. No one returns calls, they promise they would and a manager would call, they are completely incompetent....... This has happened several times and they are oblivious to everything. it is a complete shame that they have gone so wrong.