I received a faulty and refurbished home phone device with lots of scratches on it. I sent it back with their paid postage and asked for a refund of my shipping. They said "we cant refund the amount". Firstly I was not told by the agent that I will be charged for the shipping of the device to my home. I placed the complaint to pull out the call conversation, they did not do it even after 4 months I called after placing the complaint and the supervisor was reluctant to pay my money back. My invoice/account number is C790510 and the case number to stop the services is 32775