20 Sep, 2021 → by ClaimboUser978123
help with online banking problems

3

I was trying to get rid of an "requires immediate attention" item involving a payee. I couldn't eliminate the message, so I tried an online "chat." After waiting a considerable amount of time, I got connected to someone. After another half hour of discussion, the "helper" couldn't help. I called the help line, waited for another half hour, and that person referred me to a different number. Another half hour and no-one answered. This morning I tried again, and requested the person call me, since the wait time was 25 minutes. The person did call, but said he'd get me over to someone who could help. I said, "Now don't you lose me." After a few minutes of silence, I got a fast busy signal. That's absolutely rotten. Eventually, with my extreme frustration at your help systems, I eliminated the payee altogether. FIX YOUR SO-CALLED HELP SYSTEM. And don't bother apologizing, saying we're experiencing an extra heavy load, etc. You can tell me what you are doing to correct this horrible service.
Helpfull? 1 vote

Comments
Yes, it takes a lot of patience to reach customer support ,It’s absolutely frustrating. Sometimes I was on hold for more than an hour, moreover that does not mean that they will help you.
Pippa | October 05, 2021 | Reply
0 votes
Post your comment:


Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Truist Bank (formerly BB&T Bank) you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2022 CLAIMBO.COM. All rights reserved.