17 Feb, 2021 → by YES
Help with my PIN

To be sincere, I am a type of a person who always forgets the PINs to basically everything. The same situation happened to my credit card. I knew that I could restore it using their website or with a message sent but it did not work. When I called their customer support team, they explained to me what the issue was, and helped me to change the PIN. I am “looking forward” to forgetting it again though I know that their reps would do their best to explain everything to me from scratch without any annoyance. Thank you so much since I know such clients are common and I cannot imagine the temper every representative has. One suggestion only — please upgrade your online chat, so I would not call you next time!

Helpfull? 1 vote

Comments
Yes, they have a poorly performing online banking app. It constantly logs me out, maybe this was done for security reasons. But it makes me crazy.
fortune777 | June 19, 2021 | Reply
0 votes
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