I have had my account for several years. For some reason, I cannot access it as i always have. AND, when I went to the restaurant here yesterday, my server (take out) seemingly did not understand what the Awards program was and did not give me a discount. I should have at least 4 remaining rewards to use. I'm not sure that this is the place to lodge this complaint. I will also use another contact method. Thanks! Robert R. Blythe (859) 544-**** (my Awards contact number); blyther1@***.net (my email of record for Awards program)