ZaReason is utter garbage. Its employees (all' the way up to the CEO) are completely incompetent and none of them care about or consider anything their customers have to say. I had the same shipping issue at least three times now, even though it was supposedly corrected after each occurrence. Not only that, but the system I got wasn't even vaguely worth what I paid for it and two power adapters have already failed, one within a few weeks of receiving it. Employees routinely disregard basically everything in every email I send, even when I append a "tl;dr" line to the end, condensing the important bits into one line. The CEO herself does this, completely evading basically every statement I make. She even called my parents' home (I left their phone number because I'm usually in class during the day and unable to respond to daytime calls on my cell phone) and was rude to my mother. I've been trying to get the system refunded for months now (oh, and they did the same ignore-everything-I-say thing when I wanted the shipping price refunded because they took an inordinate amount of time to send the system out...to the wrong address), but they clearly just don't care.