Make sure your donated furniture is absolutely PERFECT! Just had a bedroom set rejected due to minor dings on the top of a dresser. The set is in the distressed style and I'm not entirely sure it was not part of the design. I do know that the chances of it being done as part of daily use are practically nil. I'll never again try to donate to them, especially knowing the kind of *** dingy stuff I've seen in their store. I don't get them. User's recommendation: Find somewhere else to donate or risk having your donation rejected after hauling it to where they'll pick it up.