Luxury car brand Mercedes is known for its class and comfort. Its advertisements often create a desire to own the car. I also wanted to enjoy this unmatched luxury, for which I have purchased a new Mercedes GL 350 with umpteen expectations. But, at that time I was unaware that this deal with Mercedes will take all my peace away. I have never ever thought that a brand like Mercedes can take customers for granted. The attitude of disowning customers after sales is even worse. This pain is unbearable because after spending so much amount of my hard-earned money, I am getting nothing. Bad Customer Service and Faulty Cars This journey of frustrations begin from the day I have decided to purchase a Mercedes Benz GL 350. Not one, but I have a series of bad experiences with two Mercedes Benz India car dealers. First one with the Silver Arrows – Noida and second one with T and T Motors Delhi. I am sharing these experiences with all the future customers with a hope that they will not fall into the trap of Mercedes and its fraud dealers. • First Experience with Silver Arrows Noida The first impression of service of Silver Arrows stunned me, all the things mentioned below was experienced before taking the delivery of the car. 1. Fake promises of car delivery 2. Parking of a brand new car outside the showroom 3. No plastic covers on seats of a new car On the day of getting delivery of car from the showroom, it was April 6, 2015, I have noticed a number of faults that are just not possible in a newly manufactured car. And, to my utter surprise every individual in the Silver Arrows showroom was either having no information or was not clear on any questions I asked regarding them. The problems were: 1. Scratches and rub marks were clearly visible on metallic paint of new Mercedes GL 350. 2. The disc brakes of a brand new car were rusted. 3. Front seats were having dark dirty patches. When I mentioned about all these things, Vice President of the showroom apologized and also assured that it was not an old car and manufactured in January 2015 only. He said that they will clean up the car properly before delivering. After getting the delivery I was convinced that all the problems have now resolved, but I was proved to be wrong during the very first drive of my new GL 350 from Delhi to Vrindavan. 1. The air conditioning system was not working properly which was very discomforting. 2. All the wires below driver’s seat were kept open and unboxed with all connections clearly visible. 3. A screeching sound of rubbing of leather seats together was very clearly audible. I reported all the matters to Silver Arrows, but they did not have any explanation. I was very sure that car was not new, and they have supplied an old car on the price of new one. How can a luxury car manufacturing company can do such type of big frauds with its customers? It was unbelievable. Second Experience with T and T Motors Delhi: T and T Motors have delivered a brand new Mercedes Benz GL 350 on 10th of August 2015. On its very first drive from Delhi to Mathura, on August 21, 2015 a peculiar crackling noise started coming out from all its four doors while driving. I have immediately reported the matter to T and T motors and Mercedes Benz India. Experts and engineers of T and T Motors and Mercedes Benz India have come to take a test drive of my car to better understand the issue, but this test drive became the first one from many more to come. They have taken four joint test drives so far, but no one has shown the courtesy to take the problem seriously. I have done so many emails and phone calls in hope to get a positive response, but their late and fake replies have just wasted my time and energy. So many months have passed, but the problem is not solved yet. This is a big mental trauma through which I am going. My money has all gone wasted. Now, I believe that Mercedes Benz India builds cars to make customers suffer with defective cars. All the readers and future buyers of Mercedes who are reading these experiences are suggested to avoid falling in trap of Mercedes Benz India. They are selling defective luxury cars without any quality checks. Dealers of Mercedes Benz India are also not trustworthy. So, either don’t purchase any car from them or make sure to check your car properly before taking the delivery. My complete experience is here https://www.facebook.com/notes/sanjeev-tyagi/fraudlent-practices-observed-by-mercedes-benz-and-its-dealers-in-india/10153272142527444