1 Jan, 2018 → by ClaimboUser309896
food quality and consistency issue

1

I LOVE Arby's! It's so awesome to have a fresh and healthy alternative to fast food. I always get the sliders, roast beef and chicken. Unfortunately, the last time I ordered a chicken slider, the chicken inside my slider was a super small chicken tender.. I understand the sliders are specially priced at $1.00, between the hours of 2-5 pm however, the portion should always be delivering the same size, and consistency. I understand that all chicken tenders cannot be the exact same size, however, if it does not fill up the mini bun, it should not be served. The worst part, is that this has happened to me several times. I have gone inside of my local Arby's to disclose my problem to management, and I was refused a refund, and solely offered a replacement, which was super kind, however, the repeated isolated incident, is just unacceptable. I visit this Arby's location multiple times per week, most of the time, so I am too embarassed to go inside and complain again, as I do not want to be labeled as a unsavory guest, or targeted as an annoyance. Is there any way that this issue can be resolved? I am requesting a refund for my last visit, as the quality and consistency were not up to par with regard to my chicken slider. My order total was $5.30. Please issue a refund in this amount, and more importantly try to implement a size standard for the chicken tender sliders! Please!!
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