I was part of a soccer team traveling to lhr on 7/28 from phl. Being the manager when our flight was diverted i worked to get all 26 of us on another flight. However because of the delay we lost our transportation from heathrow to newport Wales. I was promised by Susan Namdar in the Boston AA customer service department that our 1500 dollar cost to book a new bus for the team would be covered. To date i am still fighting to get this refund. I have called and emailed Sussn multiple times with no answer. I have submitted a claim and was told to go through person travel insurance. They dont cover our group items. Is there anyone that csn help. I sm personally out 1500 now for this.