Hi DKNY, I bought my 1st DKNY Flap Card Case on your DKNY Outlet Mall- Barga. since DKNY is a well known brand and consider as one of the luxury brand all over the world, i wasn't expecting that it will easily torn. it was such disappointing that in just 1 month and half, the thread or the part of it is already torn. when infact its just on my bag all the time and i am using it everyday. I wont deny that this is my 1st time purchasing a DKNY brand, at 1st i was so happy and excited coz the brand itself is good in the ears and on top of that your designs are very good. but then again the quality is not what I expected. for a 1st time buyer, do you think it is a good impression for us? do you think we will going to purchase again if we've had such experience like this? I will attached the photos of the defective product and the receipt for your reference. It will be up to you how you will going to resolve such a complaint like this. but definitely i wont ask for refund. please do something about it. thanks and best regards p.s: client #: [protected]