I used to have some problems with FreshTrends at the beginning. But I think they've really gotten everything together now... At least, my experience with them has been enjoyable as of late. I really like tracking my shipping, so whenever I get confirmation of my order it's nice to be able to see where it's at exactly. Their gold collection has really perked up. It was so small but it's awesome to have such a nice variety to choose from! So far, I got an industrial from FreshTrends (a really cool wiggly one that fits my piercing really well), a tragus stud (pretty excited about this one because I hadn't replaced mine at all since I got the piercing done two years ago), and a really pretty septum clicker. Yay!