order number: C082146847 After ordering a product in August 21st and paying extra fee for a 7-12 days shipping, I saw that it doesn't arrive and on september 20th wrote to Fasttech support. I was told one day later that "there are too many packages in the post office, they will take a long time to update the tracking information." and I was asked to wait 5-7 days. after that I wrote them again 5 days ago, asking for a refund. I did not receive any response and 2 days ago, wrote again, asking to not be ignored and for a refund. still, no response. attached is my correspondence with fast tech: #5. posted 12 days ago by you Hello I haven't received my order yet although it said it should be here by now. What's going on? Order #C082146847 - package 1 Shipped 9/11/2018 Thanks S #6. posted 11 days ago by yuki Staff We are sorry for this issue. As now there are too many packages in the post office, they will take a long time to update the tracking information. Could you please give it 5-7 days more for the tracking update? If there is no update then, please get back to us and we will send an inquiry to the post office. Thank you for your understanding. #7. posted 9 days ago by you This is simply disappointing and unprofessional. My order was made in August 21st. It is still not here. I paid for a 7-12 days period and it's been more than a month now. I have already had to buy a replacement via amazon. I am pretty certain this is the last time I am using your services. I am expecting a full refund. #8. posted 8 days ago by yuki Staff Sorry for trouble in this issue. Please kindly note that the international shipping sometimes is unexpectable, as many factors will affect the shipping time. The package is still on the way now, please wait for some more time for it. #9. posted 5 days ago by you how much time exactly do you (and I) need to wait more for you to realize that this is not ok? that if a client pays for a 7-12 days delivery and he still doesn't get his order after 40 DAYS (!!!) maybe you should act like a serious business and finally give him a refund? This is simply outrageous. I am asking for the second time-give me my money back. Thank you Shai #10. posted 2 days ago by you Hello please don't ignore my last email I sent you via your website. I am till rightfully expecting my refund. it has been more than 40 days and nothing has arrived Thank you s #11. posted 1 day ago by you Still you rather not answer. The fact are that I paid for a product. I paid for the product to arrive in 7-12 days. The order was made six weeks ago. The tracking have lost track since the 16th of last month. You are refusing to give me back my money and ignore my messages, there is one word for it, please, for the last time, pay me back my money.